The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

  • Dalia Khalid Faeq Department of Management and Accounting, Faculty of Humanities and Social Science, Koya University, Erbil, Iraq; Department of Business Administration, Collage of Business, Komar University of Science and Technology, Sulaymaniyah, Iraq
  • Zanete Garanti School of Business, City Unity College Nicosia, Nicosia, Cyprus http://orcid.org/0000-0001-9990-8788
  • Zana Majed Sadq Department of Management and Accounting, Faculty of Humanities and Social Science, Koya University, Erbil, Iraq; Department of Business Administration, College of Administration and Economics, Lebanese-French University, Erbil, Iraq http://orcid.org/0000-0003-4083-2592
Keywords: Total Quality Management, Performance, Construction Companies, Managers, Supervisors.

Abstract

This empirical study seeks to examine the effect of Total Quality Management characterized by (management-leadership, employee relations, supplier management, project design, training, quality data and reporting, process management, continuous improvement, and customer focus) via organizational performance in the sector of construction in Sulaymaniyah City - Kurdistan Region - Iraq. For conducting this study, the data was collected through primary sources using a survey questionnaire to collect data from (106) leaders, heads of departments, managers, and supervisors. The obtained data were analyzed using statistical analysis tools like SPSS and SEM. The results showed that all the principles of Total Quality Management have a significant positive impact on construction company performance. The proposed model showed an acceptable fit.

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Author Biographies

Dalia Khalid Faeq, Department of Management and Accounting, Faculty of Humanities and Social Science, Koya University, Erbil, Iraq; Department of Business Administration, Collage of Business, Komar University of Science and Technology, Sulaymaniyah, Iraq

She works as a Lecturer at the Department of Management and Accounting, Faculty of Humanities and Social Science, Koya University, Erbil, KRG, F. R. Iraq. She is also a Visiting Lecturer at the Department of Business Administration, Collage of Business, Komar University of Science and Technology, Sulaymaniyah, KRG, F. R. Iraq.

Zanete Garanti, School of Business, City Unity College Nicosia, Nicosia, Cyprus

She works as an Associate Professor at School of Business, City Unity College Nicosia in Nicosia, Cyprus.

Zana Majed Sadq, Department of Management and Accounting, Faculty of Humanities and Social Science, Koya University, Erbil, Iraq; Department of Business Administration, College of Administration and Economics, Lebanese-French University, Erbil, Iraq

He is an emplyee at Department of Business Administration, College of Administration and Economics, Lebanese-French University in Erbil, KRG, F. R. Iraq.

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Published
2021-06-30
How to Cite
Faeq, D., Garanti, Z., & Sadq, Z. (2021, June 30). The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq. UKH Journal of Social Sciences, 5(1), 29-41. https://doi.org/https://doi.org/10.25079/ukhjss.v5n1y2021.pp29-41
Section
Research Articles